How do I reactivate a previously deactivated user?

Note: Reactivating a deactivated user is a two-part process. The first part requires an Account Owner with access to the Admin Console. The second part can be completed by a user with an Admin permission role.

If a user was previously deactivated through the revoke access or removal process, their profile and associated data are preserved in Nines. Rather than creating a new user, you need to reactivate the existing user, re-attach them to the correct Household, and update their permissions and personal information as needed.

Part 1: Reactivate the User and Attach to a Household (Account Owner)

1. In your profile dropdown in the top right corner, select Admin Console.
2. Select Access from the top menu. You are taken to the User Overview page.
3. Click the Filter button and select All to display both active and deactivated users.
4. Locate the user you want to reactivate. Click the three dots to the right of their name and select Reactivate. Confirm when prompted.
5. Click the right arrow button next to the user's name to view their specific details.
6. If no household is listed under Access per household, click Attach to household. Select the appropriate Household and permission role from the list, then click Save.

At this point, the user is reactivated in the Household and has been assigned the correct permission role.

Part 2: Update User Details and Property Access (Admin)

Once the user has been reactivated, an Admin can complete the following steps to ensure their profile reflects accurate information and has access to the correct Properties.

1. Go to Household > Users and locate the reactivated user.
2. Click the edit pencil icon next to their name. Update the user's name or email address if needed, and select the properties they should have access to. Click Save.
3. If applicable, navigate to the user's Staff profile or Resident profile and update any additional personal information to ensure it reflects the correct person.